overview
At Higherscholar, we value our customers and strive to provide high-quality study materials that meet your academic needs. We also understand that sometimes a purchase may not meet your expectations. For this reason, we offer a 7-Day Money-Back Guarantee under the following conditions:
eligibility for Refunds
- Refund requests must be made within 7 days of the original purchase date.
- To qualify for a refund, you must provide a valid reason explaining why the product did not meet your criteria or expectations.
- Products that have been extensively used, downloaded, or shared may not qualify unless a valid reason is provided.
Refund approval & processing
- If your request is approved, your refund will be processed back to your original payment method.
- Refunds typically take 7–14 business days to appear in your account, depending on your bank or payment provider.
- You will be notified by email once your refund has been issued.
Late or missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@higherscholar.com.
Need help?
How to Ask for Help
- Email our support team with your Names and the email address.
- Tell us the reason for your request .
- Approved refunds go back to your original payment method in 7 to 14 business days after approval.
Contact us at contact@higherscholar.com for questions related to refunds.
Important Notes
- Refunds will not be issued for requests made after 7 days from the date of purchase.
- failed exams: Not passing the test does not qualify for a purchase refund.
- Higherscholar reserves the right to decline refund requests that do not meet the above conditions.